Returns & Exchanges
At Grain Wood Furniture, we want you to love your solid wood furniture. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund, excluding return shipping fees.
Initiate Your Request
Contact our customer support team within 30 days of receipt with your order number and the reason for your return.
Prepare the Package
Carefully disassemble the furniture and pack it securely in its original packaging to ensure it arrives back at our warehouse safely.
Ship the Items
Affix the provided return shipping label to the box and drop it off at an authorized carrier location or schedule a pickup.
Receive Your Refund
Once our team inspects the returned items for quality assurance, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing